Privacy Policy

Personal information we collect

• Account data: name, email, login credentials, preferences, and profile details you provide.
• Device & analytics: IP address, device identifiers, browser type, pages viewed, referral data, and approximate location derived from IP.
• Support requests: messages, attachments, and contact details provided when you contact us.
• Purchase-related records: order details, invoices/receipts, shipping/billing details, and payment status. Payment card details are handled by our payment processors (we do not store full card numbers).

How we use your information

• Provide, maintain, and improve our website, products, and services.
• Create and manage accounts; authenticate users; prevent fraud and abuse.
• Process transactions, deliver purchases, and provide customer service.
• Communicate with you about service updates, support, and administrative messages; marketing where permitted and based on your choices.
• Comply with legal and regulatory obligations and enforce our terms.

Cookies & analytics

We use cookies and similar technologies for essential site functionality and to understand usage (analytics). You can control cookies through your browser settings and may be able to disable non-essential cookies; some features may not work if you do. If we use optional analytics in a way that requires consent, we will request it through the site experience.

How we share information

We may share personal information with service providers that help us operate (e.g., hosting, analytics, email delivery, customer support tools, payment processing, fulfillment). We require appropriate safeguards and use limitations. We may also disclose information to comply with law, respond to lawful requests, protect rights and safety, or as part of a business transaction (e.g., merger) subject to applicable rules.

International transfers

Our service providers may process data outside Canada (for example, in the United States). When this occurs, information may be subject to the laws of those jurisdictions. We use contractual and technical safeguards appropriate to the sensitivity of the information.

Retention

We retain personal information only as long as necessary for the purposes described above, including to meet legal, accounting, and dispute-resolution requirements. We then delete, de-identify, or securely archive it in accordance with our retention practices.

Security

We use administrative, technical, and physical safeguards designed to protect information (such as access controls, encryption in transit where supported, and least-privilege practices). No method of transmission or storage is 100% secure.

Your rights and choices (Canada / PIPEDA)

• Request access to personal information we hold about you and information about how it is used and disclosed.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent, subject to legal or contractual restrictions and reasonable notice.
• Ask questions or make a complaint about our privacy practices.

To make a request, contact us using the details below. We may verify your identity before fulfilling requests.

Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child provided information, contact us to request deletion.

Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and revise the effective date.